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Frequently Asked Questions (FAQs)

When will model xxxx be back in stock?

Is Family Seat, model BR631B, available in round size?

Where are your seats made?
Marcobelle Company and Bath Royale are headquartered in Davidson, North Carolina, where our seats are designed, tested and supported by our experienced customer service team. BR606-02 is currently manufactured to our specifications in China.

 

AMAZON ORDERS

Order Not Received, Cancellations or Delivery IssuesFor orders placed on Amazon.com Amazon requires customers to contact them directly. They normally do a great job and Amazon’s Customer Support is available 24/7 toll free at 1-866-216-1072, or on the web at https://www.amazon.com/contact-us

Returns (Ordered wrong item):
For orders placed on Amazon.com Amazon requires customers to contact them directly. Amazon will not do "exchanges", but you can return your seat (within 30 days of purchase) for a full refund and re-order the correct seat. 

Returns can be initiated online. Simply logon to your Amazon account, click Your Account/Your Orders and follow the prompts to get a return shipping label. If you have any trouble or want to speak with someone directly, Amazon’s Customer Service is available 24 hrs/day, 7 days/week at 1-866-216-1072. 

Please repack your seat as carefully as possible, using the original packing materials and include all parts and instructions. 

Returns (beyond 30 days):
Amazon’s return policy is 30 days. If beyond 30 days and your seat is in “new” condition, please contact us directly and we will try to help.

Damages:
For orders placed on Amazon.com, Amazon guarantees delivery in perfect condition. To handle this properly, Amazon requires customers contact them directly. NOTE: Amazon has a "Replacement Policy" where you can request a replacement without having to place a new order. Simply logon to your Amazon account, click Your Account/Your Orders/Return or Replace items. If that option is not visible, I recommend calling them. Amazon’s Customer Support is available 24/7 toll free at 1-866-216-1072, or on the web at https://www.amazon.com/contact-us.

NOTE: Amazon may (or may not) ask you to return the seat. If they want it back, Amazon will provide a prepaid return label. NOTE: Please write “Damaged” on the return carton exterior so it will not be sent to someone else.

Defects:
For orders placed on Amazon.com, Amazon requires customers contact them directly. If within 30 days of purchase, Amazon has a "Replacement Policy" where you can request a replacement without having to place a new order. Simply logon to your Amazon account, click Your Account/Your Orders/Return or Replace items. If that option is not visible, I recommend calling them. Amazon’s Customer Support is available 24/7 toll free at 1-866-216-1072, or on the web at https://www.amazon.com/contact-us.

NOTE: Amazon may (or may not) ask you to return the seat. If they want it back, Amazon will provide a prepaid return label. NOTE: Please write “Defective” on the return carton exterior so it will not be sent to someone else.

 

WARRANTY CLAIMS

OR

If within the first 30 days of purchase you are not completely satisfied, please contact your place of purchase (most have a 30-day, no-hassle return policy). Our standard 2-year limited warranty is one of the best in the industry and covers defects in materials and workmanship. We cannot guarantee installation costs, installation mistakes or product damages. If you have concerns about product quality or failure during normal use, please contact us directly.

 

Care & Cleaning

Matching Rug Sets and Seat Covers
Bath Royale’s hinges are integral (built-in) to the seat and lid, therefore, the overall length may be longer than other seats with external hinges. Most elongated fabric seat covers will fit Bath Royale’s round seats, but we are not aware of any that will fit our elongated seats. If you find one, please let us know and we’ll share the information!

 

Is the Soft Close or Slow Close speed adjustable?
The slow close speed is set at the factory and is not adjustable. Closing too slowly? Simply push it closed. Unlike other slow close toilet seats, Bath Royale seats are not affected or damaged by forced closing. Bath Royale’s 2-year warranty is twice as long as most other brands AND covers the slow close mechanism.