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Troubleshooting

Seat Loose or Sliding Out of Position:
Your seat should remain tight. 95+% of the time, a loose seat is due to missing parts or an installation issue. NOTE: If your seat has been loose for some time, it’s likely that moisture, urine and/or cleaning chemical residue are under the mounting bases causing them slip like soap on a ceramic floor. If this is the case, tightening the screws will not fix the issue. It is necessary to remove the seat and mounting bases, rinse and dry all parts (especially the clear rubber gaskets on the underside of the mounting bases), then reinstall. NOTE: After reinstalling, please remind whoever cleans your toilet, not to spray or saturate the seat mounting bases because it’s possible that cleaning solutions can be absorbed underneath, especially if the mounting bases are loose.  For cleaning, we recommend spraying the cloth first, then wiping around the mounting bases.

Installation Overview: Installation is not difficult, but it is very different from other seats. We recommend installing the seat yourself. Why? Contractors are often busy and having installed hundreds (even thousands) of seats before, they don’t use the installation instructions included with the seat. Our biggest complaints come people who have paid “professionals” to install their seats incorrectly or missing parts. Worried about installing yourself? Please watch the attached 2-minute video which gives an overview of the process.

If you don’t have the instructions that came with your seat, click on the link below (for your specific model) for detailed installation instructions. Tips:

  1. Be sure to use all parts (listed on page 2) and follow the instructions step by step.
  2. For final tightening, be sure to use a Phillips head screw driver while holding the wingnuts beneath. Otherwise, you may not achieve proper tightness.

 

Need parts?  click here

 

Toilet Seat Feels Loose or Jiggles Slightly:
When lifting or opening the seat or cover, a slight jiggle is normal. This small amount of play is due to the design of Quick Release mechanism which makes seat removal and cleaning very easy. The mounting bases are the foundation of your seat. If installed correctly, the mounting bases will remain steadfast (no movement) and firmly attached to the toilet bowl. The seat attaches to rigid, stainless steel mounting posts which are molded/welded into the mounting bases. Both sides of the seat should remain locked onto the mounting posts until the Quick Release mechanism is unlocked (unlock method varies by seat model).

How much jiggle is normal? When no one is seated and the lid is closed, the seat and/or lid might move slightly left or right if you push them, but no more than 1/4 inch at the front of the bowl. When a person is seated, polypropylene seats will flex a little, but there should be no more than ¼ inch movement from side to side if/when someone shifts their weight.

 

Rear Seat Bumpers Do Not Touch
Most people don’t notice, but the rear seat bumpers usually do not touch the toilet bowl until a person is seated. This gap, typically ¼ inch or less, is intentional, to pro-actively address any possible warpage in the seat or toilet. When a person sits, the seat flexes, all 4 bumpers touch and the weight is evenly distributed. The mounting posts are made of corrosion-resistant, medical grade stainless steel and very strong. When the posts are properly inserted into the back of the seat, the seat “locks” into place. Some of the post remains visible. The rear bumper gap does not put any additional or unintended pressure on the mounting posts or hinges.

 

Difference in Materials (Plastic vs Wood, Polypropylene vs Eurocast®)
Bath Royale seats are made of 2 types of plastic, 100% virgin, non-recycled polypropylene or Eurocast®. All Bath Royale seats are a solid color throughout and will not chip, peel or fade.

Many people are used to hard, heavy and stiff painted wood seats and think plastic is bad. But for harsh environments, such as bathrooms, high-quality plastic is much better for several reasons. Plastic is non-porous and will not absorb moisture or germs. In addition to being more sanitary, plastic is chemical and stain resistant, extremely durable and longer-lasting than painted wood. For these reasons, plastic is always specified in public restrooms. 

 Bath Royale seats are designed and tested to hold 400 pounds (on the closed lid and the seat itself). We conduct a "sway" test which presses one side of the seat, then the other, back and forth 26,000 times with 350 pounds. The seat and cover may flex, but guaranteed not to crack, break or permanently deform.

Polypropylene - Bath Royale’s Premium and Superior models are made of polypropylene, a softer plastic that is lighter and more flexible than other toilet seat materials. It’s beautiful, high-gloss finish will last for years with proper care and cleaning, but scratches relatively easily (avoid abrasives and hard sharp objects). Polypropylene is softer and warmer to touch than painted wood or Eurocast.  Rarely, someone will comment that polypropylene sticks to their skin.

Eurocast® - Bath Royale’s MasterSuite seats are made of Eurocast®, a high-tech polymer plastic that is extremely durable and scratch resistant. Eurocast is heavier, harder and doesn’t flex like polypropylene. It is cooler to touch than polypropylene and breathes better against the skin, which may be preferred in warmer, humid climates or for people who spend a lot of time on the toilet.  MasterSuite bumpers are rubberized (slip-resistant) and strategically placed for stability. For those who are above average weight and like to sit (and move around) on the closed cover, MasterSuite is the best choice.

 

My Seat Flexes
Bath Royale seats are designed and tested to hold 400 pounds (on the seat or the closed lid). We conduct a "sway" test which presses one side of the seat, then the other, back and forth 26,000 times with 350 pounds. The seat and cover may flex, but guaranteed not to crack, break or permanently deform.

If you don’t like the feel or flex of polypropylene, Eurocast may be your best choice. Bath Royale’s MasterSuite seats are made of Eurocast®, a high-tech polymer plastic that is extremely durable and scratch resistant. Eurocast is heavier, harder and doesn’t flex like polypropylene. It is cooler to touch than polypropylene and breathes better against the skin, which may be preferred in warmer, humid climates or for people who spend a lot of time on the toilet.  MasterSuite bumpers are rubberized (slip-resistant) and strategically placed for stability. For those who are above average weight and like to sit (and move around) on the closed cover, MasterSuite is the best choice.

 

My Seat is Too Narrow
Standard toilet bowls are 14-14.25 inches wide. Bath Royale’s Premium Elongated and Premium Family Adult/Child Combo seats have “telescoping” lids that that completely cover the seat (when closed), so the seat itself is only 13.5 inches wide (seat = 13.5 inches wide, lid = 14 inches wide). If your bowl is wider than 14.25 inches, your best choice would be our Premium Round, Superior Elongated or MasterSuite seats which have lids that stack evenly on top of the seat. These seats are 14-14.25 inches wide. NOTE: All dimensions are included in the engineering diagrams listed with each seat.

 

I Feel Like I’m Going to Fall Inside My Toilet (Seat Contour and/or Flex)
Occasionally, petite, older women who are used to hard, flat wooden seats sometimes don’t like the contour of some plastic seats. If a seat flexes, it can make matters worse.  We have 3 suggestions:

  1. Bathroom habits and “comfort” feelings are very personal. Sometimes it takes a little time to get used to a new bathroom seat. 
  2. Bath Royale’s Superior Elongated seat has a flat, wide seat (ring). Because is it made of polypropylene, it is warmer and softer to touch, but will flex a bit (see flex and polypropylene above).
  3. Bath Royale’s MasterSuite seats are made of Eurocast with minimal contour (see Eurocast above).

 

Slow Close is Too Slow – Can Slow Close Speed Be Adjusted?
Some people like to close their seat lid before flushing the toilet and want it to close faster. The slow close speed is set at the factory and is not adjustable. 

Closing too slowly? Simply push it closed. Unlike other slow close toilet seats, Bath Royale seats are not affected or damaged by forced closing.

Bath Royale’s 2-year warranty is twice as long as most other brands AND covers the slow close mechanism.

 

My seat is cracked or broken. What can I do?
If your seat breaks during normal usage and is within the 2-year warranty period, please contact us directly. In most cases, we will replace it at no charge.

 

Quick Release Not Locking or Releasing
For the Quick Release mechanism to work properly, the mounting bases must be installed on the toilet.

NOTE: If a post is inserted into the seat before the mounting bases are installed on the toilet, simply push the release button and pull out. 

The mounting surface of the toilet bowl must be perfectly flat (level), so the mounting bases are level and mounting posts pointing straight up (not on an angle). Also, be sure the he mounting posts are properly aligned with the holes in the back of the seat. Any pressure (mis-alignment or angle) on one side or the other can affect the Quick Release function.

If jammed (will not release or lock), it may be possible to un-jam it by pushing and holding the release button while opening or closing the seat and cover, jiggling and applying pressure. Once the seat or mounting post is removed, try placing a small amount of household lubricant (a drop or 2 of 3-in-1 oil or a dab of grease or petroleum jelly on a Q-tip) into the hole that is not locking/releasing, then re-attach. Push the button repeatedly, open and close the lid and seat between attaching and reattaching to spread the lubricant. NOTE: Force-closing the seat and lid will not hurt the slow close mechanism.

If that doesn’t work, then the mechanism is either damaged or defective and your seat must be replaced. Contact us directly for assistance.

 

Where can I find a fabric cover that will fit? 
(Sold as part of a bathroom rug set.)

Bath Royale’s hinges are integral (built-in) to the seat and lid, therefore, the overall length may be longer than other seats with external hinges. Any Elongated cover should fit Bath Royale’s Round seats. If you need a fabric cover for an elongated seat, we recommend not covering your seat because we have not found a cover that will fit. If you find one, please let us know!

 

Toilets with Flat Sides, Concealed Trapway or Skirted Bowls Don’t Have Access to Seat Mounting Nuts and Require Top Mount Hardware
(see photo example below).
Bath Royale seats come with bottom mount hardware which is easier to install and more reliable than top mount hardware. If you need top mount hardware, click here. 

NOTE: Bath Royale’s top mount hardware fits industry standard hole sizes only (5/8 inch diameter).

IMPORTANT: Kohler uses 2 different mounting hole sizes, standard 5/8 inch (mentioned above) and smaller, 3/8 inch. If you have the smaller size, you have 2 options:

  1. If replacing an existing seat that is attached to your toilet with ¼ inch thread (diameter) screws, you may be able use the existing anchors. If the anchors are in good condition (not rusted or corroded), you should be able to attach the Bath Royale mounting bases to the toilet using the screws and stainless steel rectangle washers included with your Bath Royale toilet seat. In this case, you don’t need anything more than what you already have.
  2. If the holes do not have anchor nuts already, you will need Kohler’s anchor nuts K-85040 available on Amazon. Search B00D31CCY0 or click link below.

Kohler Anchor Nut K-85040 (2 required):  https://www.amazon.com/dp/B00D31CCY0 

 

For more information, I recommend 2 Youtube videos about installing Kohler’s anchor kit. 

 

 

Kohler’s Toilet Seat Anchor Kit 84999 is available on Amazon, and includes the anchor nuts mentioned above, but this option is much more expensive and you may not need the extra parts.

Here are links to Bath Royale’s Top Mount Kit:  https://www.amazon.com/dp/B0759WR3F9 

And Kohler’s Toilet Seat Anchor Kit 84999: https://www.amazon.com/dp/B00354WT7U